Due to the handmade nature of our products, we do not accept returns. We take great care in crafting each piece and ensuring it meets our high standards of quality. If you have any concerns with your order, please contact us, and we will do our best to assist you.

We prioritize the safety and well-being of pets. Our pet accessories are designed with high-quality, durable materials to minimize the risk of breakage.​

By purchasing and using our products, you acknowledge and agree that Choopette shall not be liable for any injury, damage, or loss resulting from the use or misuse of our accessories. You assume all risks associated with their use. We are not responsible for any direct, indirect, incidental, or consequential damages arising from the use of our products. For any concerns or questions about product safety, please contact us directly. Your pet’s safety is our priority, and we appreciate your understanding and cooperation.

Orders are typically processed and shipped within 2-3 business days. Shipping times vary based on your location, but most orders are delivered within 7-10 business days. You’ll receive a tracking number once your order has shipped.

Currently, we only ship within the USA. We hope to expand our shipping options in the future, so please stay tuned for updates!

Our pet necklaces are crafted from high-end Beadalon stainless steel wire, known for its strength and durability. We also use charms sourced from Japan, ensuring each piece is of the highest quality and uniquely stylish.

Absolutely! Safety is our top priority. Each necklace comes with the option of a regular clasp or breakaway magnetic clasp. The breakaway clasp is designed to easily release if your pet gets caught on something. This feature ensures your cat or dog can explore safely without any risk of harm. Our products are all tested by our own cats too.

Our necklaces feature an adjustable back chain, allowing you to customize the fit for your pet. Simply use the chain to adjust the length so that the necklace sits comfortably around your pet’s neck.

Our adjustable back chain ensures that our necklaces can fit most sizes of cats and small dogs. For specific sizing information, please refer to the product details on each necklace's page.

To keep your pet's necklace looking its best, we recommend wiping it gently with a soft cloth to remove any dirt or oils. Avoid exposing the necklace to water or harsh chemicals, as this can affect the finish and longevity of the charms.

At this time, we do not offer custom designs or personalization. However, our collection includes a variety of charming styles that we hope will suit your pet’s personality perfectly! We might be open to customization in the near future, so stay tuned for updates.